Frequently Asked Questions

What types of payment do you accept?

We accept these payments methods.

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Maestro
  • UnionPay
  • Apple Pay
  • Google Pay
  • PayPal

You Is delivery free?

Yes, we offer free shipping for all orders.

What currency is the store and it's products in?

All products displayed on our website are in AUD.

How long will my delivery take?

Once you place your order, we need 1-2 business days to process it. After your order is processed, it will be shipped and usually takes 7-8 business days to arrive.Our Order cut-off Time would be 5.00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney) every weekend. 

What If I Want to Return an Item Due to a Change of Mind?

If you wish to return an item due to a change of mind or an ordering mistake, please note that you will be responsible for the return shipping costs. We recommend reviewing your order carefully before finalizing to ensure satisfaction with your selections.

Whats the time period of returns?

You can return the goods within 30 days of receiving them. You do have to pay for the return costs yourself.

Can I exchange an item?

Unfortunately, we do not offer exchanges. However, you can return your items within 30 days and place a new order.

Can I cancel my order?

Once an order has been placed, cancellation is not possible. Please review your order carefully before completing the purchase.

Contact Us

Store Name: Eterna Vogue
Business address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

Phone number: +31657451982
E-mail: info@eterna-vogue.com

Opening hours customer service:
Monday - Friday: 08:00 - 18:00
Saturday - Sunday: 11:00 - 17:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)