Return And Refund Policy
We always want to keep you 100% satisfied with the purchase from Eterna Vogue. Even if you have been unhappy with your product, you can accept your full refund by returning the product. Return Label is customer's responsibility. You can return a product to us for a full refund if the following terms are met:
A. How long can I return or exchange a product?
After your purchase, you have 30 days left to return a product. To start your return, please contact us at info@eterna-vogue.com.
B. Can I return a product after using this?
No, To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or evidence of the purchase.
C. How can customers return their products?
By Mail.
D. Do you accept returns?
Yes, I accept returns for defective and non-defective products.
E. Do you accept exchanges?
No, I do not accept exchanges.
F. Is there any restocking fee?
No Restocking fee.
G. How much will customers pay for return shipping?
No cost for defective and damaged products.
For customer remorse or change of mind: Actual cost of return shipping.
H. What should I do if the product I received is defective or damaged?
Please check your order carefully before returning a product. If you have received a damaged or defective product. Please contact us immediately to inform us about your damaged or defective product condition for return.
I. Return shipping fee
There is no cost if the product is damaged by the carrier or is defective in any other way. However, if the customer purchased the wrong product, it doesn't fit, or they no longer want the item, they are responsible for the return label and associated costs.
J. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days of approval.
K.Return
Unfortunately we do not offer exchanges of items. However, you can return your items within 30 days and place a new order.
L.Cancellation
Once an order has been placed, cancellation is not possible. Please review your order carefully before completing the purchase.
Contact Us
Store Name: Eterna Vogue
Business address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands
Phone number: +31657451982
E-mail: info@eterna-vogue.com
Opening hours customer service:
Monday - Friday: 08:00 - 18:00
Saturday - Sunday: 11:00 - 17:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)